Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be new, unused, unopened, complete, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at mobilemsolutions@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Approved returns should be sent to:

12417 Orchid Lane
Walker, LA 70785

Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns. If an item is damaged, defective, incomplete, or different from what was ordered, we will review the issue and, when appropriate, provide a prepaid return label or another appropriate resolution.

You can always contact us with return questions at mobilemsolutions@gmail.com.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, incomplete, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Opened or used food-contact products or components, including blender cups, lids, blades, and similar parts, are not eligible for change-of-mind returns. This does not affect requests involving damaged, defective, incomplete, or incorrect items.

Certain other types of items may also be non-returnable, including perishable goods, custom or personalized products, hazardous materials, flammable liquids, gases, and gift cards.

Sale items are generally final sale for change-of-mind returns, but this does not limit remedies for damaged, defective, incomplete, or incorrect items.

Please contact us if you have questions or concerns about a specific item.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, credit card company, or payment provider may require additional time to process and post the refund.

Original shipping charges are generally not refundable for change-of-mind returns. Appropriate shipping charges may be refunded when we confirm that an item was damaged, defective, incomplete, or incorrect.

If more than 15 business days have passed since we approved your refund, please contact us at mobilemsolutions@gmail.com.